Outsourcing Support Services

Outsourcing support services are a group of services that help customers and the IT partner in planning and delivering of outsourcing services.

Planning services are services that are typically executed before the outsourcing agreement has been reached.

Optimization of services will help customers to improve efficiency. One such service could be a development of sourcing strategy or an assessment service that would calculate the benefits of using an external service provider.

S&T´s delivery services are:

  • Implementation and transition - implementation of new processes or technologies and transition from the current mode of operations to the future mode of operations
  • Project management and quality assurance are needed to ensure the quality of services