SAP Managed Services
Service DeskS&T´s service desk offers a central point of contact for all inquiries and responses, which has the following main responsibilities:
1st and 2nd Level SupportS&T offers 1st and 2nd level support to its customers via a user help desk and a service portal. Helping our customers to manage their IT problems is one of our main tasks and the complexness of an inquiry determines what sort of support is the best solution for each request.
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Continuous Maintenance and ImprovementThe continuous maintenance of SAP software optimizes workflow/archives and helps monitor transaction data. The continuous improvement of installed solutions improves existing processes and structures and provides a better level of customization.
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Continuous ChangeThe implementation of new SAP functions and components is important to keep up with new releases and IT trends. By working together with our implementation advisors it is possible to continuously implement functional release upgrades.
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Customer Service ManagementS&T´s customer service management involves the provision of a dedicated customer services manager who helps to coordinate SAP services and to manage service preparation and implementation. Our project management team ensures that all SAP managed services are provided smoothly and to the complete satisfaction of customers.
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SAP HostingOptimization of existing business processes and the boosting productivity and performance is becoming more and more important for companies. SAP hosting optimizes the existing business processes and IT systems and infrastructure in order to enhance the ability of companies to compete. S&T experts provide a comprehensive range of timely, on-demand hosting services for helping our customers derive maximum value from the installed SAP solution.
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