SAP Managed Services

SAP Managed Services offered by S&T enable external maintenance and operation of implemented business solutions. SAP Managed Services are tailored to specific customer needs. Our service portfolio includes software development, product know-how and professional consulting, all based on many years of experience. Our customers benefit from these first-class, integrated software services.
S&T offers the following services in the field of SAP Managed Services:

  • Service Desk
  • 1st and 2nd Level Support
  • Continuous Maintenance and Improvement
  • Continuous Change
  • Customer Service Management
  • SAP Hosting

Service Desk

S&T´s service desk offers a central point of contact for all inquiries and responses, which has the following main responsibilities:

  • Being available 24/7
  • Assigning inquiries to the appropriate experts
  • Providing up-to-date feedback about the processing status
  • Ensuring that the promised time frames will be met
  • Preparation of client reports

1st and 2nd Level Support

S&T offers 1st and 2nd level support to its customers via a user help desk and a service portal. Helping our customers to manage their IT problems is one of our main tasks and the complexness of an inquiry determines what sort of support is the best solution for each request.

More about 1st and 2nd Level Support

Continuous Maintenance and Improvement

The continuous maintenance of SAP software optimizes workflow/archives and helps monitor transaction data. The continuous improvement of installed solutions improves existing processes and structures and provides a better level of customization.

More about Continuous Maintenance and Improvement

Continuous Change

The implementation of new SAP functions and components is important to keep up with new releases and IT trends. By working together with our implementation advisors it is possible to continuously implement functional release upgrades.

More about Continuous Change

Customer Service Management

S&T´s customer service management involves the provision of a dedicated customer services manager who helps to coordinate SAP services and to manage service preparation and implementation. Our project management team ensures that all SAP managed services are provided smoothly and to the complete satisfaction of customers.

More about Customer Service Management

SAP Hosting

Optimization of existing business processes and the boosting productivity and performance is becoming more and more important for companies. SAP hosting optimizes the existing business processes and IT systems and infrastructure in order to enhance the ability of companies to compete. S&T experts provide a comprehensive range of timely, on-demand hosting services for helping our customers derive maximum value from the installed SAP solution.

More about SAP Hosting