Serbia | Public and government organizations

Serbian Post

S&T Serbia: SAP for the Serbian Post

By virtue of its two century long tradition, and with more than 15,000 employees as well as coverage of 36 cities, the Serbian Post is a public operator providing universal accessibility to core services across the country. Its sheer size, volume of activity and wide range of products and services make the Serbian Post Office a highly complex organization.

The challenge

With the aim of improving its market performance in the face of steadily increasing competition, the Postal Service PTT Communications "Srbija" initiated a program for the development and innovation of existing services and the introduction of new commercial services, including modernizing infrastructure as well as improving business applications. An important step in this process was becoming the first Postal Service in the Balkans to have designed its organization around a SAP solution.
The level of complexity of the Serbian Post spurred the search for an IT solution that would support the organization in handling its strategic processes. In order to answer the Serbian Post’s needs, SAP modules for Finance, Controlling, Materials Management and Investment Management were implemented. Though SAP implies centralization, the team of S&T consultants ensured that each working unit would control its respective payments, thus keeping the system distributed - which represented the greatest challenge for S&T Serbia.

The project

The first successfully completed SAP implementation project in a public enterprise in Serbia was the undertaking recently realized by the team of Serbian Post experts together with the system integration partner S&T Serbia, a company with a decade of experience in the implementation of business IT solutions. The order volume amounts to several million euros. In order to sustain existing business and to capitalize on emerging opportunities, the Serbian Post selected S&T Serbia to implement SAP in order to support its enterprise-wide business transformation strategy aimed at improving its delivery quality and thus increasing revenue. After setting up the technological infrastructure, the Serbian Post Office’s executives found SAP and S&T to offer the solution best tailored to meet its business process requirements.

Benefits to the customer

  • efficient and successful implementation
  • improved decision making processes
  • increased business efficiency and improved market performance


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