Hungary | Public and government organizations

Fejérviz Hungary

SAP Implementation

Fejérviz Pte. Ltd. provides 290,000 people in the Fejér region with water and waste water services. Owned by the 85 local governments, the company‘s turnover in 2006 was over Euro 20 million. It manages 115,000 water meters for private clients in 91 towns and charges its services out at 160 different rates, so that an extremely efficient billing system is required

The challenge

Fejérviz Pte. Ltd. ordered the implementation of a comprehensive SAP system. This will facilitate the creation of 1.3 million invoices per year, determine water consumption for 115,000 households, read 140,000 water meters and administer and use all this information. The newly installed mySAP ERP and the SAP IS-U module should replace an application that had been developed in-house and was no longer able to deal with the increasing workload and requirements.

The project

The introduction of SAP across the whole company was carried out in two phases. In the first phase, the UNITIS experts installed the base modules of mySAP ERP, which support the company‘s logistics, administration and financial processes. In the second phase of the project, the latest version of SAP IS-U/CCS 4.72 was implemented as a billing system for public utility services related to the main services of the company. After a sixmonth test phase, all Fejérviz clients received invoices generated by the IS-U system.

Complaints management was also moved to SAP, along with the administration of water meters, which are now integrated with the main system. mySAP ERP and its IS-U module can now be used as a real tool. Daily routines have become more manageable, company functions are dealt with more precisely and in a more controllable way. In addition, detailed, up-to date data that can be displayed and grouped according to Fejérviz’ needs is made available to help the company with pricing and making other business decisions.

Benefit for the customer

  • state-of-the-art billing system with a higher level of support
  • more manageable company functions
  • increased quality for clients
  • decreased number of complaints
  • more complex data analyses