16.02.2010 | Switzerland
S&T Implements Trend-Setting Service Solution for Tecan
Innovations at Swiss provider of laboratory instruments: Tecan improves efficiency and service-orientation on behalf of its customers
Electronic solution for optimized efficiencyWorking in close cooperation with the Tecan project team, the experts at IMG developed a solution model tailored precisely to Tecan‘s service requirements, decisively reducing the time and effort involved both in the office and on the outside. In several steps, the project team developed and implemented a service cockpit to support Tecan’s in-house operations as well as a mobile solution for field staff. The responsible managers relied on the expertise of an on-site team in collaboration with remote development. The excellent support provided by IMG enabled the development of a system adapted to Tecan’s needs and implemented as planned on a very tight schedule.
Image ambassadors in the fieldThe new solution not only ensures standardized processes and quick, top-quality service while leading to cost savings for paper normally used for faxes, memos, etc., but also has a decidedly positive effect on external target groups. Applied when dealing with customers, the “mobile solution” for service employees embodies the image of a modern service organization, which knows how to efficiently use technology and logistical know-how to support its services.
“We are linked to Tecan by a longstanding customer relationship. That’s all the more reason for us to be extremely pleased that the entire project could be successfully carried out in every respect,” comments Bernhard Lenzin, the Swiss Managing Director of IMG – Consulting Services of S&T.